Frequently asked questions.
Answers about registration, tickets, check-in, connectivity, draw rules and custom services.
01Can registration connect with the lucky draw?
Participants who meet registration, check-in or checkpoint conditions can be eligible for a draw. The integration is agreed during planning.
02Can we add attendees at the venue?
The check-in service supports adding attendees and issuing tickets on site. Manual check-in can also be planned.
03What if an attendee cannot find their ticket?
Staff can resend a ticket from the dashboard or check the attendee against the list.
04What happens if venue connectivity is unreliable?
Connectivity requirements vary by tool. Share venue conditions in advance so we can assess suitable connectivity and offline options, including scope and cost.
05Can we prevent repeat winners or add bonus prizes?
Prize rules can support unique winners, repeat eligibility, redraws and bonus rounds. Rules should be agreed and tested before the event.
06Do you offer on-site support and customization?
We can discuss on-site technical support, custom registration, ticket design and integrations. Staffing, scope and pricing depend on your event.
07What information should we prepare?
Event format, date, venue, expected attendance and the registration or interaction tools you need. You can contact us even while plans are taking shape.
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